Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges are calculated based on your location and the size of your order. You will be able to view the exact shipping cost before completing your purchase during the checkout process.
How long will delivery take?
Delivery times vary depending on your location. Standard delivery usually takes between 3 to 7 business days. Expedited shipping options are available at checkout for faster delivery.
What exactly happens after ordering?
Once you’ve placed an order, you’ll receive an order confirmation email. We will process your order, prepare it for shipment, and send you a tracking number once your items are dispatched. You can use this tracking number to monitor the progress of your delivery.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. The invoice contains all relevant details about your purchase, including item descriptions, quantities, prices, and any applicable taxes or fees. This document will be sent to you via email once your order is confirmed or dispatched, allowing you to keep a record of your transaction for your reference.
Do I need an account to shop on Eyelish?
No, you can shop as a guest. However, creating an account allows you to save your order history, track shipments, manage Wishlists, and receive exclusive offers.
Payment Infomation
When will the order payment be taken from my bank account?
Payment is usually deducted immediately after your order is placed and confirmed on our website.
What is a Wishlist?
A Wishlist is a feature that allows you to save your favorite products so you can easily find and purchase them later.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery. We’ll arrange for a replacement or refund as quickly as possible.
Can I change or cancel my order?
Yes, but only if the order hasn’t been processed yet. Contact our support team immediately after placing your order. Once it’s shipped, changes or cancellations are not possible.
What is "package tracking" in my orders?
Package tracking allows you to monitor the status and location of your order after it has been shipped. You’ll receive a tracking link via email or in your Eyelish account.