At Eyelish Vision, we are committed to delivering your beauty essentials safely and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.

1. Shipping Coverage

We currently ship across India. At this time, we do not offer international shipping.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During high-demand periods (sales, festivals, new launches), processing times may be slightly longer.

3. Delivery Timeline

Once dispatched, orders are typically delivered within:

• Metro Cities: 7–10 business days

• Non-Metro / Tier 2 & 3 Cities: 12–15 business days

Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Standard Shipping: Calculated at checkout based on your location and order weight.

• Free Shipping: Available on selected offers or minimum order values (if applicable).

Any applicable shipping charges will be clearly displayed during checkout.

5. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS or email.

• You can track your order status using the provided tracking details.

6. Address Accuracy

Please ensure that your shipping address, contact number, and pin code are correct at the time of placing the order.

• Eyelish Vision will not be responsible for delivery delays or order loss due to incorrect or incomplete address details.

• Orders returned due to incorrect address may incur re-shipping charges.

7. Delivery Attempts

• Our courier partners usually make 2–3 delivery attempts.

• If the delivery fails due to unavailability or incorrect address, the package may be returned to us.

8. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered, or opened:

• Please do not accept the delivery.

• If accepted, record a clear unboxing video showing the package condition.

• Contact us within 48 hours of delivery with photos/videos for assistance.

9. Delays Beyond Our Control

Delivery delays caused by factors such as natural disasters, strikes, lockdowns, or courier service disruptions are beyond our control. We appreciate your patience in such situations.

10. Contact Us

For any shipping-related questions or concerns, feel free to reach out:

📧 Email: support@eyelishvision.in

🕒 Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST